Terms of service

 

Effective Date: 30 Jul 2025

Welcome to The Blossom Bay. These Terms of Service govern your use of our website and the purchase of products from our online store, operated via Shopify. By accessing or using our website (the “Site”) and purchasing from us, you agree to be bound by these Terms.

This website is operated by The Blossom Bay (Miarulla UK), registered in the United Kingdom. Throughout the site, the terms “we”, “us” and “our” refer to theblossombay.co.uk.

1. Eligibility & Use

You must be at least 18 years old or have permission from a parent or guardian to use this site. You agree not to use our products for any illegal or unauthorised purpose, and you must not violate any laws in your jurisdiction.

2. Products & Descriptions

We make every effort to display product colours, ingredients, and details as accurately as possible. However, we do not guarantee that your device’s display accurately reflects the actual product.

We reserve the right to:

  • Limit quantities of any product or service we offer;
  • Discontinue any product at any time;
  • Change prices without notice.

All descriptions are subject to change at any time, without notice, at our sole discretion.

3. Pricing & Payment

All prices are listed in GBP (£) and include VAT where applicable. Prices are subject to change at any time without prior notice.

We accept payment via secure Shopify-supported methods, including major credit/debit cards and any third-party payment processors (e.g., PayPal, Apple Pay).

4. Shipping & Delivery

We only ship to addresses within the United Kingdom. Standard delivery times are typically 4–5 business days, though delays may occur due to external factors.

Shipping fees will be calculated at checkout. For more information, refer to our Shipping Policy.

5. Returns & Refunds

You have the right to cancel your order within 14 days under the UK Consumer Contracts Regulations, starting from the day after you receive the goods.

To qualify for a return:

  • Items must be unused, unopened, and in their original packaging.
  • Some items (e.g., opened cosmetics or skincare) may be exempt for hygiene reasons.

To request a return, please contact us at [your email] within 14 days of receiving your order.

Refunds will be processed within 14 days of receiving returned goods.

See our full Returns Policy for details.

6. User Comments & Reviews

If you submit reviews or comments, you grant us the right to use, reproduce, and display your content in any medium.

We reserve the right to remove any content that we deem unlawful, offensive, or in breach of these Terms.

7. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for examining or evaluating their content or policies and shall not be liable for any harm or damages related to third-party websites.

8. Limitation of Liability

To the fullest extent permitted by UK law, The Blossom Bay (Miarulla UK) shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products.

Nothing in these Terms limits your rights under the Consumer Rights Act 2015.

9. Indemnification

You agree to indemnify and hold harmless The Blossom Bay (Miarulla UK) and its affiliates from any claim or demand, including legal fees, made by any third party due to your breach of these Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page and, where appropriate, notified to you by email. Your continued use of the site following such changes constitutes your acceptance.

12. Contact Information

Questions about the Terms of Service should be sent to us at:
📧 info@theblossombay.co.uk
🏢Miarulla UK, Unit A
82 James Carter Road
Mildenhall Industrial Estate
Suffolk
IP28 7DE 
United Kingdom